Warranty

Most products are covered by a 12-month limited warranty from the date of delivery against manufacturing defects in materials or workmanship. The warranty covers defects only and does not extend to normal wear and tear. Reconditioned products are subject to a 6-month limited warranty under the same conditions.

Coverage: The product only. Labour, diagnostic, installation, programming, and calibration costs are not covered.

Installation: This warranty covers manufacturing defects only. Faults caused by improper installation — including installation contrary to instructions, use of incorrect hardware, failure to confirm vehicle compatibility, or damage during fitment — are not covered. For complex or safety-critical parts (suspension, steering, electrical), professional installation is strongly recommended. We may request evidence of how the product was installed when assessing a claim.

Claims: Contact us within the warranty period at info@dms-engineering.com.au with proof of purchase and evidence of the defect (photographs, video, or diagnostic information). We may request the product be returned for inspection or evidence of how it was installed. Approved claims are resolved by replacement or refund.

Exclusions include: normal wear and tear, faults caused by improper installation, compatibility issues where vehicle details were not confirmed prior to purchase, cosmetic damage after installation, impact or misuse, electrical faults caused by vehicle wiring or third-party accessories, and use of parts outside their intended application (including off-road or motorsport use of parts not designed for that purpose).

Minor temporary condensation in lighting assemblies is not a defect. Where inspection finds no manufacturing defect, return shipping may be payable by the purchaser.

Statutory Rights: This warranty is in addition to your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.